Shipping policy

SHIPPING POLICY

Last updated: September 2026

At Hallowtopia, we want your Halloween order to arrive safely and on time. Please review our shipping information below before placing your order.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive a confirmation email containing your tracking information when available.

Please note that orders may take slightly longer to process during periods of high demand.

2. SHIPPING TIMES

Estimated delivery times are:

United States: 7–14 business days

International: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on your location, the shipping carrier, customs processing, and other circumstances outside our control.

3. SHIPPING COST

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Hallowtopia may offer free shipping promotions. Any applicable free shipping offer will be clearly displayed on our website or at checkout.

4. ORDER TRACKING

Once your order has shipped, you may receive a tracking number by email.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for several days, please contact us at hallowtopia@gmail.com and we will be happy to assist you.

5. CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any customs duties, import taxes, or additional fees that may apply are the responsibility of the customer unless otherwise stated at checkout.

Hallowtopia is not responsible for delays caused by customs.

6. SHIPPING DELAYS

While we do our best to ensure your order arrives within the estimated delivery window, delays can occasionally occur due to:

- Shipping carrier delays.
- Customs processing.
- Weather conditions.
- Holidays or high-volume periods.
- Incorrect or incomplete shipping information.
- Circumstances outside our control.

If your order is delayed, please contact us at hallowtopia@gmail.com and we will do our best to help.

7. INCORRECT SHIPPING ADDRESS

Please make sure your shipping address is correct before completing your order.

If you notice an incorrect address, contact us as soon as possible at hallowtopia@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Hallowtopia is not responsible for orders delivered to an incorrect address provided by the customer.

8. LOST OR DAMAGED PACKAGES

If your package arrives damaged, please contact us at hallowtopia@gmail.com as soon as possible and provide photographs of the package and the product.

If your package appears to be lost in transit, please contact us so we can help investigate the shipment with the carrier.

9. CONTACT US

If you have any questions about your order or shipping, please contact us:

Hallowtopia

Email: hallowtopia@gmail.com